Position: Clinic / Practice Manager (Office Manager)

Company: Medi-Weightloss of Drexel Hill, PA

About Us:
Medi-Weightloss, a physician-supervised, evidence-based weight loss program known for safe, sustainable results, is opening a new clinic in Drexel Hill, Pennsylvania to bring our care closer to patients in Drexel Hill and the surrounding communities. Our mission is to be THE trusted and proven weight loss and wellness specialist in the region. We aim to be the clinic patients choose, return to, and recommend to family and friends, and the specialist that physicians and respected fitness partners confidently refer to. As the Clinic / Practice Manager (Office Manager), you will lead people and operations, elevate front-office service, build and coach a positive and accountable team, ensure EMR accuracy and privacy, coordinate scheduling and staffing, drive timely follow-up and retention, and develop community partnerships that create durable referrals.

Why Join Us:
• Build something that matters: Help launch a brand-new clinic and make us THE trusted, medically supervised wellness & weight-loss partner in Drexel Hill.
• Own it: You’ll lead scheduling, hiring, and day-to-day ops—your ideas won’t sit in a backlog; they’ll shape how our clinic runs.
• See your impact Your physician/gym partnerships, service standards, and on-brand social will turn into booked consults and real patient outcomes—and you’ll track the wins.
• Grow your craft & career: Work with physician-led care, corporate playbooks, and hands-on owners who invest in your development. As we scale, your scope and leadership can scale too.
• A culture you’ll be proud of: Kind, no-drama team that leads with empathy, protects dignity, and celebrates progress—patients and teammates alike.
• Mission-aligned rewards: Transparent base now; performance incentives kick in after sustained profitability—tied to clinic success, growth, retention, ancillary sales, and referrals.

Responsibilities:
As a pivotal member of our team, you will play a key role in the success of our clinic by leading our people and overseeing office operations. Your responsibilities will encompass the following:
• Lead people & culture: Own scheduling for the NP, MA, and front office; run hiring, onboarding, and training; coach to clear standards; set a kind, accountable, patient-first tone.
• Deliver five-star patient experience: Greet by name; handle phones, check-in/out, scheduling, payments, and service recovery—make every visit easy and welcoming.
• Run daily clinic ops: Execute Opening/Closing procedures and complete End-of-Day cash/receipts reports; keep the clinic patient-ready and the day running on time.
• Keep records & compliance tight. Ensure accurate EMR intake/consents/records; upload & track labs; uphold HIPAA/OSHA; participate in required refreshers/bootcamps/e-learning.
• Program knowledge & consults. Maintain strong Medi-Weightloss program/product knowledge; conduct consultations/Initial Assessments per corporate standards.
• Revenue cycle & benefits. Handle Verification of Benefits (pre & post claim) with notes in EMR; support Billing/Coding (encounter mapping, claim approvals); manage the billing queue/denials; follow up on patient balances.
• Inventory & facility. Perform weekly counts for office/clinical supplies and Medi-Weightloss products/Signature Supplements; reorder to pars; restock common areas; coordinate vendors.
• Insightful reporting (KPI dashboard). Maintain a simple weekly KPI roll-up (speed-to-lead, show rate, receipts accuracy, claims queue aging, inventory variance) and flag improvements.
• Brand-approved social (no PHI). Plan a simple weekly cadence that educates, celebrates progress, and spotlights partnerships—privacy-safe and on brand.
• Lead management (corporate scripts). Respond quickly to voicemails and web leads using approved phone/email templates; document follow-ups in EMR/CRM.
• Referrals & community partnerships. Build a repeatable engine with physician offices and gyms/fitness partners (lunch-and-learns, events, co-marketing); track touches → booked consults.
• Corporate liaison. Stay current on corporate updates and playbooks; roll out changes with your team and report progress to ownership.

Requirements:
To thrive in this role, you should possess:
• Education: Bachelor’s degree in Healthcare Management, Business Administration, or related field preferred; equivalent relevant experience considered.
• Experience: 2+ years in outpatient/medical office operations leadership; clinical management strongly preferred; weight-loss clinic experience ideal; medically supervised weight-loss experience is a major plus.
• Leadership: : Proven ownership of scheduling (NP, MA, front office), hiring, onboarding/training, and coaching; track record building a positive, accountable culture.
• Compliance & records: Accurate EMR/EHR intake/consents/records; HIPAA/OSHA adherence; labs workflow (pickup, results follow-up, upload to EMR); completes required refreshers/bootcamps/e-learning.
• Communication: Excellent verbal/written communication; service-recovery skill; builds relationships with physician offices and gyms/fitness partners.
• Tech: EMR/EHR proficiency; Office/Google Suite; basic CRM/lead tracking; brand-approved social tools (e.g., IG/FB/TikTok) used without PHI.
• Operations discipline: End-of-Day cash/receipts reconciliation; weekly inventory counts & pars; tight time and task management.
• Patient-first mindset: Empathetic, outcomes-driven partner who reduces friction, protects dignity, and celebrates progress.
• Revenue cycle & benefits: Verification of Benefits (pre & post claim) with EMR notes; familiarity with billing/coding workflows; ability to work a billing queue/denials with RCM support; follow up on patient balances.
• Data & KPIs: Comfortable maintaining a simple weekly KPI dashboard (speed-to-lead, show rate, receipts accuracy, claims queue aging, inventory variance).
• Schedule flexibility: Able to work weekday mornings, some weekday afternoon/evening blocks, and Saturday mornings; occasional community events.
• Startup & growth mindset: Comfortable in an early-stage, hands-on environment; roll-up-your-sleeves operator with an entrepreneurial approach and continuous-improvement mindset.

Salary: Base $65,000–$75,000, commensurate with experience. Details will be discussed during interviews.

Work Authorization & Onsite Requirement: This position is onsite in Drexel Hill, PA. Candidates must be currently authorized to work in the United States on a full-time basis. We are unable to sponsor or assume sponsorship of employment visas now or in the future.