Patient Experience & Growth Manager
If you enjoy connecting with people, driving growth, and creating a welcoming experience in weight loss and wellness, apply for this exciting opportunity at Medi-Weightloss of Drexel Hill!
Patient Experience & Growth Manager
Medi-Weightloss of Drexel Hill
Full-Time
Base salary of $50,000–$55,000, based on experience, plus significant performance-based bonus opportunities
Help build the leading weight loss and wellness clinic in Drexel Hill.
Join Medi-Weightloss of Drexel Hill as our Patient Experience & Growth Manager and play a central role in growing a new clinic from the ground up. You will help build strong community relationships, convert interest into patients, and create a welcoming, high-quality experience that keeps patients coming back and referring others.
This is a unique opportunity to combine people skills, outreach, and operational execution in a role where your work directly drives clinic success.
About Us
Medi-Weightloss is a physician-supervised, evidence-based weight loss program known for safe, sustainable results. As a newer clinic in the Drexel Hill area, we provide easier access to our proven approach for patients in the local community and surrounding areas.
Our mission is to be the trusted weight loss and wellness specialist in the region by helping patients achieve meaningful, lasting change through expert care, accountability, and support. We strive to be the clinic patients choose, return to, and recommend to others, and the practice that physicians, fitness professionals, local businesses, and community partners confidently refer to.
Why Join Us
Build something meaningful: Be part of launching and growing a new clinic in your community
Make a real impact: Your work directly drives patient growth, retention, and referrals
Growth opportunity: As the clinic succeeds, you grow with it—professionally and financially
Collaborative environment: Work with a supportive, physician-led team that values empathy, professionalism, and results
Position Summary
This role owns patient growth and experience.
You will:
Build awareness in the community and generate new patient interest
Follow up with leads and guide them into becoming patients
Create a warm, professional, and trusted in-clinic experience
Support retention, referrals, and positive reviews
This is a hands-on, people-facing role that blends outreach, relationship building, and front-of-clinic execution.
Key Responsibilities
Growth & Community Outreach
Build relationships with local physicians, gyms, and community partners
Represent the clinic at events and through local outreach
Generate new patient leads through community engagement
Lead Follow-Up & Conversion
Follow up with prospective patients in a timely and professional manner
Answer questions, build trust, and guide individuals toward scheduling visits
Track and manage leads to improve conversion rates
Patient Experience & Retention
Create a welcoming, professional, and supportive environment in the clinic
Ensure patients feel valued, understood, and motivated to continue their journey
Support retention through follow-up, encouragement, and accountability
Marketing & Brand Support
Assist with social media content, testimonials, and local marketing initiatives
Support reputation building through patient experience and reviews
This is a full-time (40-hour/week) position.
Clinic hours are currently:
Monday: 8:00 AM – 1:00 PM
Thursday: 1:00 PM – 7:00 PM
Friday: 7:00 AM – 1:00 PM
Saturday: 8:00 AM – 12:00 PM
The remaining hours are dedicated to outreach, follow-up, and administrative work. These hours are structured but offer some flexibility based on clinic and community needs.
Who This Role Is Great For
Candidates from the following backgrounds tend to excel:
Healthcare or medical office environments
Fitness, wellness, or weight loss programs
Hospitality or customer experience roles
Sales, outreach, or relationship-driven roles
Preferred Qualifications
Strong communication and relationship-building skills
Experience with customer-facing roles or patient interaction
Comfortable with outreach, networking, and follow-up
Organized, proactive, and results-driven
Empathetic and passionate about helping people improve their health
Compensation
Base salary of $50,000–$55,000, based on experience.
This role offers strong upside through performance-based incentives tied to patient growth, retention, and overall clinic success. Full details will be discussed during the interview process.
Work Authorization & Onsite Requirement
This position is onsite in Drexel Hill, PA. Candidates must be currently authorized to work in the United States on a full-time basis. We are unable to sponsor or assume sponsorship of employment visas now or in the future.
- Department
- Franchise Location
- Locations
- Drexel Hill, PA
- Employment type
- Full-time
About Medi-Weightloss
Headquartered in Tampa, FL, Medi-Weightloss® is a physician supervised weight loss program with over 100 locations nationwide. Our founder, Edward Kaloust, began researching obesity in 2005 while on his own weight loss journey. He discovered that Americans spend billions annually on weight loss programs and products only to eventually regain most of the weight. It was then that Mr. Kaloust dedicated himself to ensuring that his program would not only help patients lose weight but also provide the support and education they need to keep it off.
Medi-Weightloss prides itself on its evidence-based approach to treatment through clinical research. As the industry leader in physician-supervised weight loss, we are committed to making advances in weight management and implementing these advances to develop new therapies, enhance clinical guidelines, and assist with clinical decision-making. Our patients have come to expect not only weight loss success but also quality medical care for their weight related health issues. For more information on the science of Medi-Weightloss, click HERE.