Front Office Coordinator
If you are a skilled and compassionate Front Office Coordinator looking to make a positive impact on the health and well-being of our patients, apply for this exciting opportunity at Medi-Weightloss!
We usually respond within three days
Reports to: Office Manager, Franchisee
Essential Job Functions
· Ensures that each patient receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every patient, maintaining outstanding standards, solid product & program knowledge and all other aspects of customer service
· Conducts patient calls to include: appointment reminders, care calls and progress/patient concerns
· Utilizes phone system to answer and appropriately route all incoming calls
· Refers non-routine, sensitive and/or complex requests for information and other inquiries or complaints to the appropriate staff member
· Conducts all daily needs of the location utilizing the EMR system
· Responsible for the collection & data entry of patient registration paperwork & patient scheduling
· Processes accounts receivable transactions
· Accurately and securely maintains all financial services rendered and products sold
· Responsible for verifying the accuracy of the daily receipts and assisting with end of day reports as requested
· Ensures all essential patient records & HIPAA forms are uploaded into patient record
· Conducts consultations and Initial Assessments with patients regarding the Medi-Weightloss™ program(s)
Non-essential Job Functions
· Participates in location marketing efforts and provides ongoing support to promote location profitability & success
· Assists with daily monitoring of inventory levels of office supplies
· Trains additional staff on daily procedures when requested by the office manager and/or Medical Director
· Maintains up to date, high level of program education in order to promote and explain benefits of program and products to current and prospective patients
· Adheres to all operational guidelines including but not limited to HIPAA, OSHA, and location specific requirements
· Participates in refresher training as requested by management. Refresher training may be by means of Regional Trainings, Onsite Support by Corporate Office, Boot camps, and eLearning
· Performs other office duties as required
- Department
- Franchise Location
- Role
- Front Office Coordinator
- Locations
- Bethesda
- Employment type
- Full-time
About Medi-Weightloss
Headquartered in Tampa, FL, Medi-Weightloss® is a physician supervised weight loss program with over 100 locations nationwide. Our founder, Edward Kaloust, began researching obesity in 2005 while on his own weight loss journey. He discovered that Americans spend billions annually on weight loss programs and products only to eventually regain most of the weight. It was then that Mr. Kaloust dedicated himself to ensuring that his program would not only help patients lose weight but also provide the support and education they need to keep it off.
Medi-Weightloss prides itself on its evidence-based approach to treatment through clinical research. As the industry leader in physician-supervised weight loss, we are committed to making advances in weight management and implementing these advances to develop new therapies, enhance clinical guidelines, and assist with clinical decision-making. Our patients have come to expect not only weight loss success but also quality medical care for their weight related health issues. For more information on the science of Medi-Weightloss, click HERE.